Lumi Wristop Computer- Black

Owner Reviews, Ratings, Comments and Criticism
I have a Lumi with Florette band. Bought it back in September 2007 when it first came out. The computer is really great, finally one of this kind that is especially for women. However, I had issues with the butterfly clasp since day one. Wanted to have it repaired but the closest authorized service is in ... UT. I did not want to go without the watch for 2 weeks so I hesitated to send it. Did not want to spend extra $100 for a new band either. That clasp issue turned out to be way too annoying and I finally decided to send my Lumi in for repair. According to DHL the package was delivered last Monday, 4/21/08. As of today, 4/28/08 I have not been sent confirmation from Suunto, did not get a phone call, nothing. Tried to call them today at 8:30am EST (www.suunto.com states that the Cust. Svs. Center works "24 hours a day 5 days a week between Sunday 9 pm and Friday 9 pm CET") but there was a recording saying that they open at 8 MST. There is no way that Suunto does not know about the clasp issue. If they really respected and appreciated their customers, Suunto should have sent each one of us who bought a faulty clasp Florette a new Sportif band, free of charge. To make up for the everyday frustration (and the additional 2 weeks without a watch during the repair) we had to go through after having paid more than $300 for the Lumi. That is the right thing to do if they are to have loyal customers. What will you do, Suunto?

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